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Great Malvern Osteopaths customer privacy notice

Registered name: Great Malvern Osteopaths

This privacy notice tells you what to expect us to do with your personal information.

  • Contact details

  • What information we collect, use, and why

  • Lawful bases and data protection rights

  • Where we get personal information from

  • How long we keep information

  • How to complain

 

Contact details

Telephone

​01684 560692

Email

info@malvernpractice.com

 

What information we collect, use, and why

We collect or use the following personal information for the operation of client or customer accounts:

  • Names and contact details

We also collect or use the following information for the operation of client or customer accounts:

  • Health information

We collect or use the following personal information for dealing with queries, complaints or claims:

  • Names and contact details

  • Information relating to health and safety (including incident investigation details and reports and accident book records)

We also collect or use the following information for dealing with queries, complaints or claims:

  • Health information

 

Lawful bases and data protection rights

Our lawful bases for collecting or using personal information for the operation of client or customer accounts are:

  • Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:

  • Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

 

Where we get personal information from

  • Directly from you

 

How long we keep information

We only retain your information whilst you are being treated by us.

 

How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:           

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint

 

Last updated

4 September 2024

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